The need for IT support and server management is inevitable for many businesses. If you are looking for a company that offers full server management, there are a few things that need attention. While there are many services around, not all offer the same kind of assistance and support as you would expect. To make things simple, we have enlisted pointers that may come handy.
Make a list
When it comes to full server management, you need to try at least two to three services. In many cases, clients end up giving contracts to companies that promise to do a great job with server setup and possible issues but offer nothing beyond the initial work. You can talk to peers, colleagues and industry members to find companies for server management, or else, there’s always the choice of checking online. Services have their own sites, where you can check relevant points and aspects of their work, besides existing client testimonials.
Services that matter
Just like computers, servers may have hardware and software issues, and you need a team that can handle both. When it comes to hardware problems, a local company should be your first choice, because you can expect a prompt response. Software issues, on the contrary, are more common, because a server deals with massive amount of day every hour. Most companies taking up the maintenance work will do the required diagnostic testing to find possible problems. With such services, you can also expect 100% OS support. They will ensure that your server is updated with all the required manual setting, so that possible issues are resolved in time. With server maintenance, you also expect assistance with updates, which should be checked at different points of time for different components.
Making a choice
Before taking a call, you need to get an estimate for the project, and since this is an ongoing job, you have to pay a monthly or yearly price for every contract. Do NOT choose a service because they are assuring big things in a small price. Instead, understand the experience and expertise of the concerned team members and whether they can handle the client requirements on a short notice. They should be able to offer support for repairs, replacement and upgrades without a long period of wait.
Not to forget, ask them for a few client references, which will help in knowing their work better.